Monthly Plans
Standard |
Deluxe |
Premium |
|
| Monthly Retainer | Includes up to 8 hours of support per month.¹ | Includes up to 12 hours of support per month.¹ | Includes up to 15 hours of support per month.¹ |
| Scope of Services Included in Monthly Retainer³ | General workstation, server, printer and network maintenance (adding and removing users). Bonus monthly retainer services not applied toward support hours:
Note: preventative maintenance activities will be carried out quarterly. |
Includes everything in the Basic plan AND:
|
Includes everything in the Premium plan AND:
Note: preventative maintenance activities will be carried out quarterly. |
| Discount | None-standard hour rate. | 10% off applied | 15% off applied |
| Rollover of Unused Hours | No | Yes² | Yes² |
| Hourly Rate Beyond Standard Scope | Standard rate | $5 off an hour | $10 off an hour |
| Trip Charges | First 3 waived per month. $35/trip thereafter. | First 4 waived per month. $35/trip thereafter. | No trip charges. |
| Remote Support | Yes | Yes | Yes |
| Included On-going Data Back-up | Negotiated upon audit | Negotiated upon audit | Negotiated upon audit |
| Data Back-up Exclusions | Operating System; Program Files | Operating System; Program Files | Operating System; Program Files |
¹ Network Antics will notify Client if the total number of included monthly support hours is forecasted to exceed the limit.
² Any unused included monthly support hours can be 'rolled over' to the following month for up to one year.
³ EXCLUSIONS from scope: New hardware installations and upgrades; power surge-related problems; hardward malfunctions due to liquid spills; data corruption due to viruses and hackers.
