Basic Dragon IT Support consist of simply knowing the versions out there on the network, what software is new vs what is old, and who are the key players for contacting when things aren’t. Basically, it comes down to (once again) documentation or Dragon IT support documentation. Your team can spend 15 minutes compiling a basic spreadsheet of information for investigating any issues with Dragon versions and licenses. Please create a spreadsheet if one does not exist and organize in similar fashion as to the spreadsheet below.
|Dragon Versions||Speech Engine Version||Serial Key||Notes||Machines Installed On:|
|Dragon Medical Practice Edition Version 4||Speech Engine is Version 13||Latest Version|
|Dragon Medical Practice Edition Version 2||A709A-X00-xxxx-xxxx-xx||Call Nuance for media|
|Dragon Medical Practice Edition Version 12||A709A-X00-xxxx-xxxx-xx||We have this media stored on the server and CD|
|Micheal old computer|
Point Of Contact – Reseller
You may have a reseller that works with Nuance directly for you. Regardless, it up to the practice to retain all serial keys. Serial key come with the CD media and can be extracted off of existing installations using Belark Advisor
Customer Service: 800 654-1187
Nuance Dragon IT Support: 770 702-6014
Media replacement: 877 805-5902
Dragon IT Support Summary
We will improve this blog post as we gather more information. Bottom line, make sure someone is recording your licenses and saving your media.