Jive phones and Extensions Basic Setup & Support Resources

Jive phones and Extensions Basic Setup & Support

Jive phones and Extensions basic setup is pretty easy to configure once you know where to go in the Jive PBX Administration interface at https://my.jive.com/.    We will go through a list of the top 5 setup requests for Jive phones and extensions basic setup support.

  1. Change Polycom Caller ID
  2. Download the Jive app and configure for outbound calls
  3. Add another Polycom Phone to your organization
  4. Router Phone Calls
  5. General Support and Billing

Additional Resources:

VoIP Support Service Providers & Basic VoIP Troubleshooting

1) Change Polycom Caller ID

Need to change your caller ID so people see the preferred number ?

Jive phones and Extensions Basic Setup & Support

 

 

 

 

 

 

2) Download App – Change Credentials

Don’t remember your password?  http://my.jive.com/me    (forgot password)

Jive phones and Extensions Basic Setup & Support

 

 

 

 

 

 

 

 

 

3) Add another Polycom (VoIp) Phone – Provision Polycom Phone

You may already have a phone purchased through Jive.  Use it.  Grab the serial # (also doubles as the MAC address)  and input into the Jive interface.

Jive phones and Extensions Basic Setup & Support

 

 

 

 

 

 

 

Go to the Polycom VoIP phone ip address.  For this example it’s https://10.1.4.12

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4)  Route Phone Calls

 

Take a direct number like 619 xxx-xxxx and direct to Michael’s Polycom or whatever there landline phone.

Jive phones and Extensions Basic Setup & Support

 

 

 

 

 

 

Jive phones and Extensions Basic Setup & Support

 

 

 

 

 

5) General Jive Support and Jive Billing

Support requires Main phone line for your organization:  619xxx-xxxx

Additional Resources:

billing@jive.com

Customer Support: support@jive.com or 801-717-1556

https://jive.com/customercenter

https://fastsupport.com

 

 

Jive phones and Extensions Basic Setup & Support Summary

 

I build this Jive setup and support as we accrue more basic support requests.  Just remember if you are looking at billing for under 20 user environment the per Polycom phone is approximately $20ea.  Looking for Jive phones and extensions basic setup alternatives??   We have list of VoIP services broken down here and more VoIP troubleshooting steps here.

 

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