Desktop Technical Support
Are you paying too much for hourly break/fix support? Located in San Diego, Network Antics’ 24/7 outsourced help desk support will answer calls within 3 to 5 seconds and has an 80% first call resolution. No billable clock running, no worries… We have flat rate pricing. Here are some support call examples:
- Windows general help and “how to” support
- Mac OSX general help and “how to” support
- Google Apps help
- Internet connectivity troubleshooting
- Restore connectivity to network devices and servers
- PC/Mac productivity application help
- Tablet, mobile device general help
- Digital camera and other single function digital devices basic help
- Error message troubleshooting (0/S or application)
- Suspected virus detection / virus removal
- Slow computer troubleshooting
- Email client troubleshooting
- Email client configuration
- Local printer/ scanner usage help
- Web browser help
- Network Interface Card help
- Restart server side services
- Password resets and service resets
- Assistance in downloading and installing local productivity software such as Acrobat or Flash
- Email server support including add/remove users, troubleshoot errors, configure settings
- Support for network printers and scanners
- Add/remove user on a domain
- Resolve blue screen issues or issues needing Safe Mode troubleshooting
- Resolve HDD issues
- Repair driver issues
- Resolve issues with backup and restore
- Update 0/S or applications to the latest version
“Let us be your tier 1 support so you don’t have to.”
Our Outsourced Help Desk supports popular applications for:
- Desktop Publishing
- Graphics
- Office Productivity Suites
- Browsers
- Anti-Virus
- Word Processing
- Database
- Domains
- PC and Network
- Desktop Operating Systems
- Wireless Devices
Our Goal is to Exceed Your Expectations
We want feedback. Every outsourced help desk ticket comes with an optional survey. NetworkAntics has various metrics to ensure quality service all the time. We will not accept anything but the best support for our customers.
We have ROI calculators
Everyone business owner wants to get the most bang for their buck. We have developed an extensive calculator for factoring all costs of an employee and their time consumed by IT needs rather than the role they were hired to do. We can sit down with and perform a discovery of just how much savings is earned utilizing outsourced help desk services.
How we do it
Network Antics’ large staff of heavily vetted, qualified, and certified support team answers calls and remotes into your machine 24/7, 365 days a year.
The remote agent will provide a proactive response when malware, virus alert, or logged events disrupt the normal activity of your machine. The outsourced help desk support specialist upon your user’s approval will have seamless remote connectivity to resolve most issues.
Varying tier levels of support will allow technicians to escalate to the appropriate support team to resolve your concerns. Team Leads handles support Level 2 while our on-site senior level engineers handle Level 3 including issues pertaining to Active Directory, servers, email, disaster recovery, networks, and security.