Desktop Technical Support

 

Are you paying too much for hourly break/fix support?  Located in San Diego, Network Antics’ 24/7 outsourced help desk support will answer calls within 3 to 5 seconds and has an 80% first call resolution.  No billable clock running, no worries…  We have flat rate pricing.  Here are some support call examples:

  •  Windows  general  help  and  “how to” support
  •  Mac  OSX  general  help  and  “how to” support
  •  Google  Apps  help
  •  Internet  connectivity  troubleshooting
  •  Restore  connectivity  to  network  devices  and  servers
  •  PC/Mac  productivity  application  help
  •  Tablet,  mobile  device  general  help
  •  Digital  camera  and  other  single function digital devices basic help
  •  Error  message  troubleshooting  (0/S  or  application)
  •  Suspected virus detection / virus removal
  •  Slow  computer  troubleshooting
  •  Email  client  troubleshooting
  •  Email  client  configuration
  •  Local  printer/  scanner  usage  help
  •  Web  browser  help
  •  Network  Interface  Card  help
  •  Restart  server side services
  •  Password resets and service resets
  •  Assistance  in  downloading  and  installing  local  productivity  software  such  as  Acrobat  or  Flash
  •  Email  server  support  including add/remove users, troubleshoot errors, configure settings
  •  Support  for  network  printers  and  scanners
  •  Add/remove  user  on  a  domain
  • Resolve blue screen issues or issues needing Safe Mode troubleshooting
  •  Resolve  HDD  issues
  •  Repair  driver  issues
  •  Resolve  issues  with  backup  and  restore
  •  Update  0/S  or  applications  to  the  latest  version

 

“Let us be your tier 1 support so you don’t have to.”

Our Outsourced Help Desk supports popular applications for:

  • Desktop Publishing
  • Graphics
  • Office Productivity Suites
  • Browsers
  • Email
  • Anti-Virus
  • Word Processing
  • Database
  • Domains
  • PC and Network
  • Desktop Operating Systems
  • Wireless Devices

Our Goal is to Exceed Your Expectations

We want feedback. Every outsourced help desk ticket comes with an optional survey. NetworkAntics has various metrics to ensure quality service all the time. We will not accept anything but the best support for our customers.

We have ROI calculators

Everyone business owner wants to get the most bang for their buck.  We have developed an extensive calculator for factoring all costs of an employee and their time consumed by IT needs rather than the role they were hired to do.  We can sit down with and perform a discovery of just how much savings is earned utilizing outsourced help desk services.

 

How we do it

Network Antics’ large staff of heavily vetted, qualified, and certified support team answers calls and remotes into your machine 24/7, 365 days a year.
Outsourced Help Desk
The remote agent will provide a proactive response when malware, virus alert, or logged events disrupt the normal activity of your machine. The outsourced help desk support specialist upon your user’s approval will have seamless remote connectivity to resolve most issues.

Varying tier levels of support will allow technicians to escalate to the appropriate support team to resolve your concerns. Team Leads handles support Level 2 while our on-site senior level engineers handle Level 3 including issues pertaining to Active Directory, servers, email, disaster recovery, networks, and security.

For your free outsourced help desk consultation, fill out the form on the right or call us at (858) 225-7367.

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