Sonicwall Support Services

Sonicwall Support Services

Sonicwall Support services are as good as the support team who provides.   We have setup several hundred Sonicwall installs and we want to share some of the basics with you.  That being said, Sonicwall is not the easiest router to configure.  We will try to help you through the initial rough patches to get your router going.


Register  Your Sonicwall

You won’t be able to use the security services.  SSL VPN and Global VPN won’t be able to connect because they are licensed feartures.Sonicwall Support Services

  • Set a static IP on your NIC.
    ProTip!  Don’t set the gateway on the NIC.  Simply use your WiFi adapter for accessing the internet while configuring your new Sonicwall router.
  • Connect to Sonicwall default settings admin\password
    ***Make sure your laptop is connected to the X0 interface
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Laptop LAN NIC Settings

ProTip – Sometimes there are security issues accessing from your latest browsing.  Download an old browser to get over this hurdle and immediately upgrade the firmware once in.


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Sonicwall Interfaces

Make sure you are connected to the X0 interface when connecting for the first time and use the steps profile if you are loading settings from an old profile.  Sonicwall will reboot after import.  Reset you computer’s NIC to reflect the new settings and log back into the new default gateway.


Firmware Update and Config Files

Sometimes the firmware is too old to access the Sonicwall GUI console.  Use an old version of Firefox Portable to still retain access to the console.  Use this Sonicwall Support guide once you get in or simply reference the picture below.

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Import previous configuration file








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WAN Interface

Double check you WAN IP settings.  Sometimes goofy things happen like you thought you set the WAN IP for static and it’s actually DHCP.  This will cause your site to site VPN tunnel to collapse.

Password Recovery For Sonicwall

Often times, we come into situations where the client does not know their password for the Sonicwall.  Here are some helpful resources to get you through this scenario.  Often times, we can’t recover the password, there is no backup configuration file, and we have to perform a factory reset.  This requires a complete reconfiguration of the firewall settings for that particular environment.

You can reset the SonicWALL to its factory default state to regain access to the appliance and redefine your administrative credentials, if applicable.

  1. Connect a client to the SonicWALL via Ethernet. Press “Windows-W” and enter “ip” (without the quotations) into the search field.
  2. Select “View Network Connections.” Double-click “Ethernet,” then “Internet Protocol Version 4 (TCP/IPv4).”
  3. Select “Use the Following IP Address.” Enter “” (without the quotations) into the IP Address field and “” (without the quotations) into the Subnet Mask field. Click “OK.”
  4. Unfold a paperclip and insert the end of the object into the hole where the reset button resides. The hole is located on the back of the appliance, usually positioned by the power switch or indicator lights.
  5. Push and hold the reset button for 10 seconds, then navigate to “” in a web browser to reconfigure the appliance.
  6. Click the boot icon by “Current Firmware with Factory Default Settings” to restore the SonicWALL to its original configuration.

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Monitoring Traffic

This is a crucial but often under utilized feature for troubleshooting problems.  For instance, below we setup the monitoring of traffic for a copier that is trying to deliver email scans of PDFs but won’t send.  It turned out to be the DNS settings of the copier but here’s some basic settings for monitoring traffic.

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Add TCP and UDP to IP type if you want to monitor that specific traffic and kick off start capture.


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Start Capture.


SMTP Notifications


Sonicwall Support Services Summary

I’ll update this guide as we post more real life scenarios for helping your cause but hopefully this post should get you going in the right direction..


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